Why the experience of your customer is so important

If you’ve ever ordered from my shop, you probably got a little treat for free in your package. I’ve talked to many business owners and ordered from many places. Some people practice this and some don’t. I decided when I started my business that this would be a regular practice.

When I order from a shop, It’s not just the anticipation of what I’ve bought but how it arrives to me. I’ve been disappointed so many times when I ordered something and the shop just throws it in a box or bag and sent it my way.

The fact is that the customer service doesn’t stop once you put an order in the mail. Something that I always wanted to be part of the Tea Thoughts brand is the opening experience. I want someone who has spent their hard earned money in my shop to feel truly special when they receive their order.

It doesn’t have to be anything complicated but a free sticker, badge or even a promotion to get a free keychain can make a difference. Enter, Sticker Mule. One of the ways that Sticker Mule makes it easy is through their weekly deals!

Budgeting for these freebies is much easier when I plan them around Sticker Mule’s weekly deals that give a great discount on their products. They are constantly coming out with new products like the holographic stickers and keychains and I can’t wait to see what they bring out next!

Sticker Mule is a great place for stickers, packaging and more for your shop or blog! Below is a referral code that give you $10 off your first purchase!

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Genmaicha Rice Vs. Sencha Rice

If you aren’t following Tea Curious on instagram, you need to! She encourages experimenting with your tea instead of just accepting what people say about tea. She often tests ways of brewing, tasting etc! She recently had a challenge to drink down your green tea collection and guess what, I really needed to participate.

I started out with having some of my old, but surprisingly still good matcha every morning until that was finished and then I turned to my cabinet where I have a few green teas. I’ll be honest, while I don’t dislike green teas they aren’t what I reach for first so they often fall by the wayside. I actually really enjoy cold brewing green tea and drinking it out of a fancy glass with my dinner :)

Since today was the last day, I decided to help drink down my stash by experimenting with cooking! I was set on cooking rice in tea because I love doing that :) I’ve done it a few times and you can find those recipes here:

Gyokuro Rice

Matcha Rice

Oolong Rice

Tamago Kake Gohan - gyokuro

Long Jing Quinoa

In this post, I will talk more about the teas as opposed to the cooking method, so if you’re interested in that make sure to check out the linked posts.

Let’s meet the teas: Genmaicha and Sencha.

Both of these teas are actually fairly fresh. The genmaicha is from ippodo tea that I was given to photograph for one of my birthday giveaways! The sencha is a gift that my cousin brought me from his recent trip to Japan. I’m almost 100% certain it is sencha after asking some friends who know Japanese and also comparing it to my other green teas.

Now, I broke several rules of here for the sake of the experiment. I’ve cooked with tea many times and there is a balance between bitterness and all the flavor cooking off. I decided to cold brew the tea with 3 tablespoons of tea to make sure I got a potent brew since I would be using the brew as the water for the rice. I know this sounds like a lot but I need it to be potent so that it isn’t all cooked off which can happen.

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So, at first glance the Sencha (on the right) is way darker in color and looks like it will give more of that flavor into the rice. This is the first interesting part of the experiment because this also speaks to when brewing this tea. Both of these brews had the same amount of tea and water and cold crewed for about 10 hours. I didn’t open the leaves up with warm water first, I just filled with vessels with cold water. I cooked each 1/2 cup of rice with one cup of the brewed tea.

At this point, I also kind of knew which rice I would like better. But, let’s continue!

When I cooked the rice, I also put a little less than a tablespoon of the leaves into the dry rice. It may seem like overkill, but I wanted to see which tea would hold up best to the environment.

After cooking, there was a large difference in how green the two rices turned out. You may be able to guess based on the darkness of the brews above.

Since I used tea in the rice as well, the sencha was a little bit more potent in terms of turning the rice color.

So after taking a few bites of each, here is what I thought. Genmaicha was the winner! If we talk about the flavor of green tea, the sencha rice is definitely more overpowering but it is present for the genmaicha but in a more pleasing way.

The sencha was strong but also a bit bitter. I would still totally eat this whole bowl and pairing it with either an egg or veggies and meat will be delicious. But on it’s own, it was just a bit too bitter and it seemed like the leaves kind of fell flat in the cooking process. The one thing that this rice did hold over the genmaicha is that the leaves incorporated better into the rice and it was a bit easier to eat.

The genmaicha rice was my favorite for a few reasons. First, I thing the brew was an nice, even flavor that really shows up in the rice. I think the genmaicha is much better quality tea than the sencha. The genmaicha flavor shows up in the rice but it is also mellow enough to let you enjoy the flavor of the rice as well. I think this would pair well with something a bit heavier. The one downside to the genmaicha was that the larger leaves and rice made it a bit more difficult to eat incorporated as there were some chewier aspects to it.


Tea.L - Tea Infused Skincare

I love drinking tea but I also love to try all the various tea infused products out there! Sometimes those products are a yummy snack and one of my other favorites is testing out tea infused skincare. If you look at all my facemasks and lotions you will notice that most of them have tea somewhere on the packaging. I was really excited to discover Tea.L which is a tea infused skincare company. There are a few things that set them apart from most of the skincare I’ve tried right off the bat before even trying their product.

  1. They actually tell you what teas they use in their products. So many products will just say green tea but Tea.L takes it a step further and lets you know that they use dragonwell. They also use yerba mate and rooibos! This stuck out to me as more genuine and that I would get more benefits from the tea in their skincare.

  2. They tell you that their products are 99% natural. So many brands will say they are 100% natural when it just isn’t true. Again, Tea.L shows their transparency in their product. The 1% that isn’t “natural” is a safe product but they differentiate this which I appreciate !

Now, the actual products! If you’d like to watch an unboxing, you can check out my IG TV video here

Tea.L sent me a box showcasing their three products: an eye cream, face cream and body lotion. The eye cream combines green tea + yerba Mate. The face cream combines green tea + guayusa. The body lotion uses green tea + rooibos.

Right off the bat, I really enjoyed the dispensing method for these three products. The eye cream has an easy to dispense pump as opposed to having to stick my finger in a tube or squeeze a tube. The body and face lotion also have a pump mechanism as well which is really cool and I thought made it easy to not get too much out at once.

The other immediate thing I noticed was the smell. There is no artificial fragrance used in these items so they actually smell like tea which I really enjoy! The one with the strongest smell to me is the body lotion. The first time I put it on, my partner told me I smell like bubble tea, I agree with him that it was such a nice smell.

The face cream is nice and goes on well although I will admit I’ve used this one the least of the 3 as I have been testing out different skin care regiments. The smell of the face cream isn’t overpowering and I didn’t notice any reactions to my skin. The body lotion, which I’m almost out of is one I’ve used a lot. In the winter time, my skin definitely need some TEALC (hehe) and this lotion does the job. As mentioned above it has a nice smell and it goes on really well. I don’t have to rub it in a ton and I feel like it kept my skin moisturized for most of the day!

My favorite of the three products is definitely the eye cream. In the past few years as I’ve started my business, many nights with little sleep make eye care key! Their eye cream is a pretty thick consistency which to me make it absorb well into my skin and actually feel like it’s giving me some sort of coverage or layer of moisture! This is a thick cream so there is some rubbing in to do but I think that contributes to the feeling that I’m getting some coverage under my eyes without using any makeup. The skin under my eyes is a bit thinner so I appreciate this in an eye cream!

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I’ve really enjoyed using these and look forward to purchasing more when I run out! I think it’s important to also share the people behind this great experience so I’ve asked the duo behind Tea.L some questions. Read their answers below to get a little more insight on them and their products!

Tell me a little bit about who is behind Tea.L

TEA.L was founded by husband and husband Zhao and Ron, who enjoy long walks at night and drink tea religiously. Ron used to work for a Canadian tea company called David’s Tea and Zhao came from a Chinese family with a 3-generation tea-drinking tradition. We don’t mind drinking from a tea bag when in a pinch but we always appreciated loose leaf tea in an infuser knowing their names and origin, and we want to maintain the authenticity throughout our self-care routine. The ideation process was driven by Zhao and Ron, but TEA.L was made reality thanks to a group of diverse individuals who brought in their unique perspectives: LGBT, millennial immigrants, ethnic minority, and women. And we hope that translates to our products where we stay simple by eliminating any assumptions about who should use our products, and we’d love to hear from you on how we are doing on that.

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What was the inspiration to start a skincare line?

When we tried to incorporate tea in our skincare routine, we were very disappointed to find out that nothing on the market with tea claims approached tea with the authenticity a tea lover would expect. Everybody seems to be hiding behind ‘tea extracts’ and ‘fragrance’. We found ourselves asking, why can’t we treat tea in skincare as who they are when we drink them? That was really the genesis of TEA.L, if we can’t find one, let’s create our own! As we started our R&D process, we learned that each tea has its unique profile when it comes skincare benefits, just like their profile of color, texture, aroma and taste. Who knows rooibos and yerba mate each contains polyphenols not found in green tea? And this further reinforced our belief that all the tea lovers, regardless of where they are in their tea journey, they deserve to enjoy tea on their skin with the same authenticity in their drinks.

How did you choose the teas that make up your products?

We did the intuitive thing which is diving into our root as tea lovers. Ronald worked for a major Canadian tea brand for years when the loose-leaf tea movement just started to take hold in the US consumer market. Zhao came from a Chinese family with tea drinking habits that lasted for 3 generations (one of the things he packed with him when he moved to the US was a jar of his family’s favorite dragonwell). We have our favorite teas to drink but we knew from early on that we need to put in the hard work and expand our knowledge in understanding how these teas can benefit our skin.So,we spent 2 months digging into academic papers on dermatology and cosmeceuticals to learn everything there was about studies on tea’s effect on skin(with some help from friends in the skincare industry). And we lined up about 8 tea candidates including 3 green tea varietals (Gyokuro, Dragonwell and Sencha) based on our research. The next 6 months was endless trial and err on the other ingredients (oils, butters and extracts) and the infusion process. We had friends and families who volunteered to test our early prototypes, so we were very fortunate to have their feedback to improve on. The biggest challenge was to retain the scent of the tea while maximizing the effectiveness of the antioxidants. 8 months later, we finalized the teas and tisanes that are currently in our product: dragonwell, rooibos, guayusa and yerba mate

What do you think sets your products apart from other tea infused or based skin care products?

The fact that we are a tea-first skincare brand who uses organic loose-leaf tea and tisanes with minimal processing and maximum preservation in our products. And this is driven by our vision to bring tangible value to our customers’ self-care routine, whether they are looking for more ways to benefit from tea or introducing tea as a new element in promoting a youthful look. There’s so much hype and so many new trends out there in skincare, and we aspire to help our customers create authentic self-care rituals that actually work for themselves.

What do you see in the future for Tea.L?

We hope that TEA.L will lead another wave of tea awakening for its role in skincare, just like how loose- leaf tea did with drinking tea. We believe this can be achieved when we connect with the tea lover community through their skincare routines and refresh the definition of tea in people’s lives.

What is your everyday tea and what tea do you want to drink more of in 2020?

Zhao’s everyday is dragonwell from family influence, it is just perfect in every way for him. Ron’s go-to is gyokuro steeped at 95 degrees for 2-3 mins, that way he gets more of the sweet flavor and less of the stringency. We do share rooibos together after dinner to aid digestion and just relax. We both want to drink more Oolong in 2020, as it is actually often overlooked, especially from certain region like Taiwan. We love how it sits between the green side to black side, and that it is versatile. It can be steeped multiple times and we get varied flavor profiles from every steeping. Specifically, we loved this Ginseng Oolong tea from David’s Tea but unfortunately it was discontinued a few years back, they are these tightly winded Oolong tea coated with Ginseng powder, would like to find them again.

Besides skincare, what are your other favorite ways to engage in self care?

Our recent favorite is to improve our sleep hygiene for better quality sleep. Sleep hygiene are the 12 good practices to aid deeper sleep and make you feel energized after you wake up. Among these practices, we are making an effort to get up at the same time each day regardless of the day to keep the biologic block set or entrained, and get off our devices at least an hour before bedtime. So far it’s been working wonders. It is something anyone can try so we highly recommend them.

Tea House Birthday Celebration

It’s no secret that I love where I live! I love Maryland and living right outside the Nation’s Capital is pretty awesome. BUT, I am sad that there isn’t really a tea culture here. If you want bubble tea, I could point you to endless places. When it comes to gongfu, there is only ONE place that I know of that allows for this type of brewing and it’s nestled in beautiful Georgetown!

While Georgetown isn’t the easiest place to get to, it is totally worth the trek. Georgetown is home to Ching Ching Cha, a Chinese tea house! A little bit about the name, cha means tea. Ching Ching was a bit harder to find a meaning. I found in two different places describe this as celebratory and maybe even equivalent to saying “cheers” which makes total sense!

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I had no idea this place existed and for my birthday in 2019, my family surprised me with a visit here. I was stunned. Everything I wished we had in our area, we actually had! Of course when they asked what I wanted to do for my birthday this year I expressed interest in going back to Ching Ching Cha.

The tea house is small, intimate and has a beautiful design. The first thing I notice when walking in is the high ceilings with glass for natural light. The walls are lined with tea, teaware and art.

You have the choice of sitting on a platform at a low table with cushions and shoes off which I love! You also have the option of sitting a table with chairs.

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The cool thing about this place is that when you order a tea, they bring you a tray, teapot and pitcher just as I would do at home. Water is boiled over a flame in the middle of the table so you can continually brew your tea.

Ching Ching Cha has a good variety of teas ranging from puer, green, oolong, black, white, tisanes, artisan (blooming teas), and herbal remedies!

I have been here quite a few times and have only tried their oolongs so I decided to branch out and give their pu’er a try. I got an incredibly woodsy shou that was strong and delicious!

My sister had the phoenix oolong which is one that I love and have bought from them and my mom had the oriental beauty. Their oriental beauty tea is phenomenal, my mom and I both bought some to take home.

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Did I mention that they also serve food? We got a variety of food but I really enjoyed their cold salad on the right below and their dumplings on the left below. I’ve tried just about everything on the menu and from their salmon to marbled tea eggs, it is all a delightful treat!

We also got some dessert! The sweet on the left is lotus seed in puff pastry! For Persian new year we also put lotus paste on our table so I am familiar and fond of this taste. Both of these are right out of the oven, hot and delicious! Now, the coconut tart on the right stole the show. This tart is one of the most delicious sweets I’ve ever had. My mouth waters as I write this! The coconut comes through very well and It also reminded me of a cream of wheat dessert we get at our local Burmese restaurant so maybe there was some of that in it as well!

The experience was so wonderful as always. The atmosphere is calming, the food is delicious and I get the opportunity to nerd out about tea. I also have been able to introduce my family more into the world of teas they are unfamiliar with. It’s exciting to see them enjoy teas that they wouldn’t never think to drink!

The staff is so kind and informative when showing you how to brew so it’s a great place for anyone from beginner to expert!

Last but not least, they have a ton of teaware to grab your interest which is always a fun way to end a visit to them.

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If you’re in a DC, this is a must visit! If you’re interested in ordering tea from them, I highly suggest the oriental beauty or the phoenix oolong which I have tried and bought for myself because I enjoyed it so much!

See you next time, Ching Ching Cha!

5 Things I've Learned Since Starting Tea Thoughts

I started Tea Thoughts several years ago and I wanted to share some important things that I’ve learned. I hope that these will help you in your own endeavors!

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1) The Importance of a tribe

While creating content and/ or products can be satisfying to anyone trying to express themselves creatively, it doesn’t mean much if you don’t have an audience to share with! Tea Thoughts is still very, very small and has plenty of room to grow but one thing that Tea Thoughts has, is a tribe. Through social media, I’ve connected with the most amazing and supportive people. My tribe are the ones who pay attention to, engage with and support my content.

Even if your tribe is small, it’s way more important than having a bunch of followers who you never interact with. The tribe is there through all the algorithm changes. The tribe is there when you come back from not posting for a while because you needed a break. The tribe is there when you release new things. A tribe is actually just a family that you’ve created around your business. They aren’t just “customers” they are people who you can actually connect and share your passion with.

2) You can always do more

Sometimes it feels like I’m always working. I go to work then when I have breaks I’m doing things for Tea Thoughts and when I get home, I work on Tea Thoughts. Content creation or design is not the only task for my business. While I’ve gotten used to some of the other things I need to be doing like sales tax and managing bills, it’s so easy to neglect certain parts of a business.

For me, I often will focus on new designs and products and then my blog goes without an update for a while. This is something that happens all the time and it can lead to embarrassing things like having the link to your etsy shop on your blog in several places even though you don’t use etsy anymore !! A couple successes means that the work will continue to pile one. This is a good problem to have. It seems like the more you do the more you find out you can continue to do to improve. While I maintain my blog and shop as best as I can there are many aspects that I could go through and fine tune. It’s not the most fun but it’s important.

3) It’s not all sunshine and rainbows… and that’s ok.

I receive so much positive feedback about my blog and shop, it is sometimes emotionally overwhelming. I think when people see your online presence they make an assumption about your success. While you want people to view you in a positive light, their view doesn’t define your reality. In the communications I put out, I’m generally positive because I want to be and because I want to spread that to others. That positive attitude doesn’t always reflect what is happening in the background.

As a product shop owner, I haven’t reached a point where I’m sending out a bunch of orders every single day. Generally, I will have times where the orders roll in and then times in between that are quiet. These quiet times can be rough. As a small business owner, we can sometimes tie our self worth to the perceived success of our business whether that is views, sales, referrals etc. So when your your success is down, you often feel down on yourself.

Having these times aren’t all bad. When orders roll in, it’s generally a time of happiness and motivation. When sales are slow or non existent there is a different type of motivation. During these times, I take a deeper look at what I’m doing and see what I can change or fix. Great progress can also happen during these times. Trying to find positive aspects in times we perceive as “bad” can be healthy and productive for our businesses.

4) Follow your passion

It’s easy to get sucked into following trends in order to be successful. I don’t advise that you ignore trends but to make sure that everything you do is somewhat in the realm of your passion. When we are passionate about something, the result is always better. Creating a certain product or type of content can be more fruitful but only if it’s done right. If the trend is boxes, you can’t just throw together a box and expect it to do well.

Your passion will lead you on a journey and while on that path, there will be stops along the way where you can step off the path slightly to create something. When creating that something, make sure that one foot is still on the path. Ultimately, that path will lead you to success and you don’t want to stray too far from it. Passion makes us happy and happiness helps us be more successful.

5) You’re doing ok!

In all aspects of life we like to play this comparison game. Sometimes the comparison is against actual statistics like: my swim time was this and that other person’s was 3 seconds slower or faster than mine. The other more harmful type of comparison is when there isn’t a clear outline or what you “should” be doing and yet you compare yourself to others anyway. This type of comparison extinguishes parts of our passion. It brings us down. It makes us doubt ourselves. This is an illusion. When you’re on your own journey, the path is what you make it and just stepping out and being brave enough to follow your passion on a somewhat scary and undefined road is an accomplishment.

In times when the comparison bug won’t stop nagging, remember all the amazing things you’ve done. Little wins are worth acknowledging because all together they equal something great. Be motivated but be kind to yourself along the way!